Watch 5 Redemption

[Members_5jhFcH8]

Recently purchased an S23 Ultra and it came with a bonus Watch 5,

Anyone know the rough time frame to receive these once they've been marked as shipped?

I haven't received any tracking numbers and no status change in 5 days, i know it does say it can take like 60 days.

[SamsungClaudette]

Hello @Gelly355

I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to members.au@samsung.com I will fill this information out for you.

Subject Title: SamsungClaudette - Cant add my address  to redemption link <----Please post this in the Email Subject as well as your community Handle.

Date of Purchase
Invoice/Receipt Number
Place of Purchase
Store
What product did you buy?
IMEI (for Mobile Products) / SN (for CE Products)

Kind Regards,
SamsungClaudette

[DjMikeyG29]

My watch arrived... did not get sent tracking code

[SamsungClaudette]

Hey @DjMikeyG29 

I apologies for that and I am glad that you received your watch. 

Kind Regards,
SamsungClaudette

[DjMikeyG29]

My post was for the benefit of other customers

[dinallila]

Sorry how long it took for you to receive your watch ??. I am almost at the end of the 60 days and still nothing.

[DjMikeyG29]

About a month to 6 weeks

[_Tim_Tam_]

Hey all, my redemption status changed from validation complete to reviewed, is there something wrong with my redemption or does samsung just review it before shipping the watch?

[SamsungClaudette]

Hey @_Tim_Tam_ 

No there is nothing wrong with the redemption status. It means that your redemption request has been finalized and approved.   

As per the redemption  guidelines : Free Gift(s) will be delivered to the Customer’s address within 45 working days from date of redemption submission by Customer.  

I hope this helps. 

Kind Regards,
SamsungClaudette

[dinallila]

Hello I did my redemption the 3rd of July since this day I don't have any update.
How long it will take before to received the watch? I am gonna moove In a month

[SamsungClaudette]

Hey @dinallila

As per the redemption  guidelines : Free Gift(s) will be delivered to the Customer’s address within 45 working days from date of redemption submission by Customer.  

I hope this helps. 

Kind Regards,
SamsungClaudette