my a70 has just caught fire

[masonhiggs]

I bought a samsung a70 on ee for a contract it was working fine i had a cracked screen it was working but then one day it started to black screen i went to repair this and the phone caught fire and blew up in my room can u please help me resolve this issue?

[SnowCat19]

Oh no, first and formost of all, I want to make sure you are safe and you are ok.

Where did you get this phone repaired, was it an authorized samsung repair center?

How big was the fire and "explosion"

Any pictures or as much detail you can provide will be super helpful.

[CHMultimedia]

Please contact Samsung UK for proper assistance. As much as we want to help you, they're the ones that can assist you. This is Samsung Canada 🇨🇦 and they're going to stop helping you as soon as you mention your device is an SM-A705F and not the SM-A705W sold here.

[Halston]

Hi masonhiggs,
Sorry for the inconvenience caused to you. I hope that you are safe and you are ok. Please provide us the details as mentioned by SnowCat19.

Please contact the appropriate Samsung support so that they can help you with the available option as mentioned by CHMultimedia. We are here providing assistance for Samsung Canada products only.

If you have purchased your phone in Canada, here is the link for the Samsung Canada chat support: https://chatbot.samsungcs-canada.com/chatbot?source=dotcom 
You can select the appropriate Samsung service from the below link if you have purchased it from another country.
Link: https://www.samsung.com/ca/function/ipredirection/ipredirectionLocalList/

[Cassidy]

https://ee.co.uk/help/contact-us

or the forum :

https://eu.community.samsung.com/t5/english/ct-p/uk

or Samsung UK

https://www.samsung.com/uk/support/contact/

[snooksnake]

you bought a samsung thatd why.