I'm having a terrible time with a samsung galaxy s10 I bought in mid december.
The phone is claiming I'm using a tremendous amount of data, but when I go to the usage tracking, it's not showing where it's coming from. On my last billing cycle, it showed 6gigs of data (which is all I have from bell). But if you go to the app tracking and total how much I actually used, it's under 800mb. The annoying part is my carrier is actually reporting the 6gigs as well. I had an s8 before this, and I've never used more than 1gig in my life. If I browse on amazon for 15 minutes, it will use approximately 100mb of data. It's at the point where I cant use the phone outside of my home. I've read on android forums of people with Samsung's having this problem on the newest android update.
I've called samsung twice. They first had me reset my settings, and then my network settings. This did not help.
They then had me put my phone in safe mode for 24 hours (they actually took control of my phone to see the data usage and how it's not being tracked accurately, and they were shocked).
Being in safe mode did not help, meaning it cant be a third party app.
I'm at the point where I wish I didnt even upgrade or buy the phone, since I cant even use it. I'd greatly appreciate any help. Please!
Data saver is on and apps are through wifi only. That's the interesting part, so I use 6gb of total data... but if you add up the data which is shown from all the individual apps it's actually around 1GB of total data used ( which is the correct amount).
So there's 5gigs of data which isnt accounted for and is even happening like this in safe mode. I'll post a link of other people having the same issue. And yes the billing cycle is correct. Here's a post which may better explain this issue.
Here's a picture to show my current data usage. So I've BARELY touched my phone outside of my home... but it says I've used almost 1GB of data... when you add up the individual data usage from the apps I'm actually around 80mb ( which is the correct amount for how much I use my phone )
I legit cant use my data for more than 30 minutes a day or itll sky rocket over 6GB. Since it did this in safe mode as well it has to be the phone.