Samsung gear icon x 2018 charging case

[Joydcosta]

Anyone else here have a broken latch on their IconX 2018's?

The case won't close now, so the earbuds don't charge.

[chessboxin]

Try a rubber band around the case to see if it will close tight enough to charge.

[keagan]

Hi joydcosta,

Your Samsung gear icon x charging case needs to be examined by a Samsung authorized technician. Please contact the Live chat support and they will help you to file the ticket and send the shipping label. However, you would be chagred for shipping and repair.