Bixby language setting

[user517]

I bought my phone here in Canada, but the bixby setting is set to Chinese as default and it is stuck there. I cannot change the language. Please help!!! 

[RedDogRabbit]

Did you try going to Settings > General Management > Languages & Delete Chinese if it's there, or any language other than English or French? 

[user517]

yes :( But still does not work

[RedDogRabbit]

What is the model number of your device, ie: SM-xxxxx as shown in Settings > About Phone?

Did you purchase it from Amazon or something other than Samsung Canada or a Canadian Carrier? 

[user517]

it is SM-S938W and I bought it from Samsung Canada

[RedDogRabbit]

Try this:. Go to Settings > Advanced Features > Bixby > Language settings in Bixby > Language & Voice > Select English and Save the settings..

See if that works for you. 

[user517]

The second screenshot is the language and voice setting. And this does not let me change the setting. :(

[Helenna]

Hi,

Sorry to hear this issue from you. Since the above steps don’t work, it might help to reset Bixby to its default settings:

Reset Bixby: In the Bixby settings, there may be an option to Reset Bixby Voice or Clear Data. Try that and then set it up again, ensuring you select the correct language.

Let us know if this works or if you need further help!