Original topic:

Camera zoom >1.9 not working

(Topic created on: 10-29-2023 12:03 AM)
296 Views
Pitolas
Beginner Level 2
Options
Community Guidelines

Hello guys I have a problem with my back camera (s21+)

When I turn on my camera and try to zoom in from 2 upward it stays fuzzy 

But when I do it with other camera apps it's pretty clear 

I have tried resetting the camera but it still not working what can i do

 

0 Likes
6 Comments
RedDogRabbit
Expert Level 5
Community Guidelines

Ensure that the lenses & sensors are clean. 

Open the Samsung Members app & Click on Support, run the Diagnostics for the Sensors & the Camera, see if you get any error messages? 

 

0 Likes
Pitolas
Beginner Level 2
Community Guidelines

Hello I can't do that due to location 💔

0 Likes
RedDogRabbit
Expert Level 5
Community Guidelines

What is your location? 

0 Likes
Pitolas
Beginner Level 2
Community Guidelines

Cameron

0 Likes
Helenna
Moderator
Moderator
Options
Community Guidelines

Hi Pitolas, just to confirm have you tried the Diagnostics test on Camera as suggested by the RedDogRabbit ?

Are you seeing any error message ?

0 Likes
Pitolas
Beginner Level 2
Community Guidelines

Hello i have region issue 

0 Likes