Original topic:

Bluetooth connectivity problems

(Topic created on: 04-15-2020 02:52 PM)
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MayJ88
Beginner Level 2
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Galaxy A
Since the last system update, roughly a couple weeks ago, I cannot connect to any of my bluetooth devices. They're paired, but won't connect. Tried restarting, tried unpairing, tried resetting my network/wifi/bluetooth, but nothing seems to work. Any suggestions? Problem is on the Galaxy A50
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4 REPLIES 4
Kinsley
Moderator
Moderator
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Galaxy A

Hey MayJ88,

Please try Clear cache and clear data for the Bluetooth app.

Follow the below steps:

Open settings >> Apps >> Bluetooth >> Storage >> Clear cache & Clear data.

(Note: Clearing data resets an app to its default state.)

 

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mytech
Expert Level 3
Galaxy A
Or better yet clear the cache of everything since you updated 🤙👍
@Cassidy
https://r1.community.samsung.com/t5/Others/Wipe-cache-partition-for-all-devices/td-p/3156063
SamSungtwo
Active Level 8
Galaxy A
I have noticed this on linux systems. however simple devices like speakers have no problems.

can you tell me what system you are pairing? for me I deleted the pairing b on my Mac and data transfers recovered through bluetooth.
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chefgarry
Active Level 2
Galaxy A
sadly, I have the same problem. Clearing the cache didn't make a difference.
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