Original topic:

Confusion

(Topic created on: 12-31-2020 12:12 AM)
hii1994
Active Level 1
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Galaxy A
I decided to get a phone through a "lease-to-own" company, and it turns out the phone they got me isn't from North America. It's from somewhere in South america. Is there anyone who would help me figure out where it's from? The company I went through is being shady and won't tell me. 

I'm canceling my plan with them asap. I just would like to know if my phones refurbished. Cause if it is, there's a chance I could get back all the money I put down in monthly payments so far.

My phone isn't even compatible with Samsung Pay

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14 Comments
Halston
Moderator
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Galaxy A

Hi GalaxyyyyyyA71,

Welcome to the Samsung Members Canada. Please note that if the device is an international device (a device from another country or market). The Samsung Pay Canada app will not work with international devices or devices from other markets. Also, if the device is rooted. Rooted devices will not support Samsung Pay for security reasons.

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hii1994
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Galaxy A
weird. like the Smart View works with my TV. I miss having my debit card at the palm of my hand
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Galaxy A
What make of phone was it that came from this "lease-to-own" company? When you received the phone was there a packing or invoice slip included in the box? If there was a packing slip, then the info from where that phone came from would be on there. Also the IMEI number on the phone may give you info about whether the phone was lost, stolen, etc.
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hii1994
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Galaxy A
no there wasn't.
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hii1994
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Galaxy A
as you can see, it says Galaxy A71
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Galaxy A
This code may give you more details of hidden info about the phone. It is *#06#
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hii1994
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Galaxy A
it shows my 2 imei #'s (this phone has 2 different ones for some reason) and my SN, but what do I do with those? even samsung call centre doesn't known where my phones from. so idk how to check if it's refurbished. the company I got it from won't tell me (which I'm starting to see their true colors now)
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Galaxy A
You could try doing a Google search by entering the make of phone and the 7/8th number of the IMEI and see if the country of origin comes up.
hii1994
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Galaxy A
I'm dumb when it comes to phones. I'm taking it to a phone expert in the morning. Im no longer through those companies

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