Error 0x07#-16 on Samsung Health

[Trossoca]

Hello,

About 3 weeks ago I wrote about this error on the Samsung Health app. I have a A70. I simply can't use it and it's frustrating.

Did anyone find a way to fix this?

[Halston]

Hi Trossoca,

I suggest you to verify the app updates in the Galaxy store and make sure that it is updated to the latest version.

Then perform the clear cache of the Samsung Health app and check if it works.

Go to Settings>>Apps>>Select the Samsung Health app>>Storage>>Clear cache.

[Trossoca]

Hey,

App is up to date.

Cache been cleared.

Still not working :(

[Kinsley]

Hi Trossoca, Please use the link to generate the error report from the Samsung Members app so that our team can review the Log Files and will get back to you.
In step 5, please select the "Application" category.
In step 6, Please check "send the system log data".
https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/"

[Trossoca]

Hello Kinsley,

An error report has been sent. Hopefully it will fix the problem

[iamkrispy72]

Any update? Having same issue

[iamkrispy72]

did all the recommended cache clearings...install and reinstall from both Galaxy Store and Play Store

[Trossoca]

I've been told to factory reset my cellphone... It is not done yet but I'll think about it

[Halston]

Hey iamkrispy72,
I suggest you to generate the error report from the Samsung Members app so that our team can review the Log Files and will get back to you.
Please follow the steps from the below link:
In step 5, please select the "Application" category.
In step 6, Please check "send the system log data".
https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/"

[iamkrispy72]

Did that. installs and works fine on my A50...just not this phone...so instead of excuses and inneffective advice...fix the app so it works!!!