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09-13-2022 08:02 AM in
Galaxy ASolved! Go to Solution.
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09-13-2022 04:32 PM in
Galaxy A- Mark as New
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09-13-2022 04:41 PM in
Galaxy A- Mark as New
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09-13-2022 04:42 PM in
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09-13-2022 04:53 PM (Last edited 09-13-2022 04:56 PM ) in
Galaxy AEdited: I have tried with Chrome and effectively it does not work
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09-13-2022 05:03 PM in
Galaxy AHello!
Finally I think I'm here... I'm tryingbto figure out how to attach a video to this post...
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09-13-2022 05:13 PM in
Galaxy AIn the meantime, here is the explanation of the video:
Please watch this screen recording I made to show you what I'm trying to say!
At the beginning of the recording - I am on my Home landing page. I swipe/move to the right onto a Home page I created. Here - you can see me select WhatsApp, drag it over some apps until the white box appears... indicating that I can create a folder. Finally, I add it to FB Messenger to create a folder.
Then, I swipe left to return to my Home landing page. Then, I swipe/move down to go to my Apps landing page. Across the top - you will see the four folders that came with the phone. Google, Koodo, Microsoft, Samsung.
I then swipe/move to the right to go to the WhatsApp app on my App page. I select & hold on the icon. However when I do, instead of being able to drag it around my Apps pages - my phone immediately moves the icon upwards to my Home landing page. I immediately try to drag it back downwards, back to my Apps landing page... but my screen won't move. I then drag it to the right, to my first created Home page. I once again try to drag it back down to my Apps pages... but it won't move.
I give up and let it drop on my Home page.
I immediately swipe/move down again to my App page. As you can see... the WhatsApp icon is still there! When I selected it & dropped it the first time... it didn't move the app... it created a copy on my Home page.
Again, I try to select the WhatsApp icon. This time, a blue check box appears on it. On top of this - it appears that I can check all the other apps on my two Apps pages as well.
For the second time I try to hold and move it - but instead of moving it on my Apps page... it once again moves upwards to my Home page. I try again to drag it back down to my Apps page... but it won't go down.
I finally get disheartened, and let it drop. Making a second copy of the app on my Home page.
I hope this video better explains what's happening to me.
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09-13-2022 06:05 PM in
Galaxy A- Mark as New
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09-13-2022 07:20 PM in
Galaxy AWords cannot express how so very grateful I am for your persistence, patience, and help! I've had quite a difficult day. You have absolutely made my whole day better! YAY!!!
Thank you so much! I am sending lots of positive vibes, good karma & groovy energy your way!
Brightest Blessings! 🧿🦋💐
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09-13-2022 03:43 PM in
Galaxy APlease see attached screen shots. The first picture is my Home landing page. The second is my App landing page. If you click the three vertical dots to the far right of the Search bar at the top of the App landing page... then select "Settings"... it tells the difference between the Home page & the Apps page........
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09-13-2022 03:54 PM in
Galaxy A