Original topic:

Messenget App now has ads!

(Topic created on: 10-27-2020 05:38 PM)
CateMV
Beginner Level 4
Options
Galaxy A
Has anyone else started to receive pop up ads whenever you open messenger?  I don't know what has caused this, but it is extremely frustrating.  Especially since I pay for texting.
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5 Comments
Tallman
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Galaxy A
Which Messenger app? Facebook Messenger? Whatsapp Messenger?
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CateMV
Beginner Level 4
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Galaxy A
the samsung phone app
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Halston
Moderator
Moderator
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Galaxy A

Hi CateMV,
Please perform the clear cache and clear data of the Message app.
Go to Settings> Apps> Select the Message app> Storage> Clear cache and Clear data.
Important: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.
Then, I suggest you to verify your phone in Safemode and check if it works fine.
Please follow the below steps to verify the phone in a safe mode.
Safe mode to check if added apps are causing problems. This mode loads only basic system software and it disables third-party applications.
Here are the steps for Safe mode:
1. After turning off the phone, turn it on.
2. Once the Samsung logo has started, press and hold the volume down button.
3. When the home screen appears, the safe mode is displayed in the lower-left corner of the screen.
How to deactivate safe mode.
1. Press and hold the power button.
2. Tap Restart.

CateMV
Beginner Level 4
Options
Galaxy A
thank you!
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Tallman
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Galaxy A
Nope, my Samsung Phone app is clean. No Ads at all.