New S21 plus, ASHA Capable with Starky??

[ba5online]

I have a new S21+, Android 11, UI version 3.1.

My hearing aids are  Starkey Livio AI 2400, and I'm using the Thrive app.

I can't hear streaming audio from my phone to the hearing aids.

The other phone  I used to have by another manufacturer was OK with ASHA. Is there something I need to download?

[sam007]

hi you might want to contact the ace you got your hearing aids from and ask them, als explain to them that it used to work before on your other device.

[bett3r]

It says S21 support BT5 and S21U BT 5.2 not sure what range is used with Starkey.

"There is variety in what new hearing aids support. Resound, Oticon and Starkey support Made for iPhone and ASHA (which is for certain Android phones. Currently only Google Pixel, Samsung and OnePlus phones support it) Phonak uses standard 4.2 Bluetooth and will work with most any phone and also other devices that support Bluetooth. Signia and Widex currently support Made for iPhone. If you want a smaller phone, I’d look at an iPhone 12 Mini or a Google Pixel 4a, 4a-5g or Pixel 5.
None of the latest S21 phones from Samsung are very compact."

Source: https://forum.hearingtracker.com/t/samsung-galaxy-s21-and-bluetooth-5-2/57209/14

[keagan]

Hi ba5online, I suggest you please contact the support team of your earbuds manufacturer as suggested by @sam007 and check if they are compatible with your mobile device.