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01-10-2022 11:55 AM in
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01-17-2022 02:00 PM in
Galaxy AHi, we suggest you to backup and reset your device and get back to us with the results. Here are the steps to backup your data:
Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now.
Backup from Google account--Apps > Settings > Backup and reset.
Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.