Original topic:

Suggest stickers while typing grayed out

(Topic created on: 01-10-2022 04:25 PM)
piman
Active Level 5
Options
Galaxy A
Hey all how are you? How do I enable this option. I tried to watch some videos no luck. I do have the suggest emojis on...weird. 
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9 Comments
Georgine
Moderator
Moderator
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Galaxy A

Hi, Could you provide screenshots for further assistance? 

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piman
Active Level 5
Options
Galaxy A
Here it is Screenshot_20220110-145618_Samsung Keyboard.jpg
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Georgine
Moderator
Moderator
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Galaxy A

Hi piman, We request you to try resetting the keyboard and check if the issue still persists.

 

piman
Active Level 5
Options
Galaxy A
Unfortunately there's no change
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Georgine
Moderator
Moderator
Options
Galaxy A

Hi, Please set "languages and Types" to English (US) and see if that option is enabled.

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piman
Active Level 5
Options
Galaxy A
I am discouraged...lol
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Deeezzyyy
Active Level 9
Options
Galaxy A
What is your default keyboard? Is it the Samsung Keyboard or did you download another keyboard?
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piman
Active Level 5
Options
Galaxy A
Samsung keyboard
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Georgine
Moderator
Moderator
Options
Galaxy A

Hi, we suggest you to backup and reset your device and get back to us with the results. Here are the steps to backup your data:

Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now.

Backup from Google account--Apps > Settings > Backup and reset.

Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.

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