Hi. I bought a Samsung galaxy book pro 360 (13.3”/16GB/512SSD) on Wednesday and the first thing I noticed was that it either would restart or shut down. I had to physically hold the power button for some seconds for it to force shut down. Powering on was not a problem. I did a factory reset to it but then it got worse. When trying to upgrade to windows 11 the screen just got frozen when restarting and I had to force restart it again, and that caused just the laptop to go back to windows 10. Now I can’t upgrade to Windows 11 and I’m not able to shut it down or restart it. Otherwise everything else seems to work properly. Is that a common issue?
You said you can't shut down. Do you mean when you 1 click on power button, the Windows 10 not shutting down? I need to make sure how your laptop not shut down. You can shutdown by clicking Windows start button --> Power icon (just right above start button) --> Shutdown or restart.
I mean that when I click on Windows -> Restart/Shutdown or press the power button the laptop goes to restart/shutting down screen with the bubbles spinning around and nothing more happens. It could stay there forever if I don’t force restart it. And that makes it also impossible to upgrade to Windows 11 since the laptop is not able to restart properly.
Click Start button, on search field type cmd, one right click on cmd, click run as administrator.
In command prompt, run the following command:
Windows will try to fix itself if there is any corrupt system files.