Galaxy Book Pro 360 Problem**

[NasJiJi]

Hey guys,

I have the galaxy book pro 360 it's only been like 2 months.

currently having 2 major and consistent issues;

1) the screen glitches, distorts color and screen

2) the entire screen goes black!!

I've tried contacting customer services MANY MANY times...they're literally either ignoring, or have no idea. when I call, I've been hung up on 3 times!

I literally only use device for academic purposes.

Any clues why it's doing this and what I should do?

Thank you 

[Bryan9]

I have two (2) of these laptops; one personal and one for work. My work laptop is connected to two 27" external Samsung displays via a Thunderbolt 4 dock from Anker. Throughout the day, both of the external displays randomly blank. Sometimes the displays come back quickly, other times it may take a minute or two, and other times, I need to power cycle the dock or reboot the laptop. EVERYTHING (Windows, drivers, firmware, firmware on the dock, etc.) is 100% updated.

I plan to try the display driver reset noted above. I also had Anker send me a second dock to eliminate that as the problem.

I tried my personal GalaxyBook Pro on the dock and displays for a couple hours the other day and did not experience these issues. I need to do more testing, but to me so far, this is looking like a hardware problem.

[Georgine]

Hi, if you still have the issue, we suggest you to get the laptop examined by the technician.

[florchus2021]

HI!

I have the same problem! 

 Im desparete because I paid a lot of money for this computer. Is my work deviece, I cannot work sometimes because the screen has this problem. 

I trust Samsung products, my phone is samsung, mi headphones are samsung my watch is samsung.

Please Samsung do thing about it! I need a solution asap. 

[Georgine]

Hi, we request you to contact Chat support so that they can file the service ticket for you. Here is the link for LiveChat support:

 https://www.samsung.com/ca/livechat

[Anirudh-Kalia]

Hey NasJiJi, I had the laptop too, my glitch started literally right after the Windows 11 update, I had to return it because it came to a point where the glitch will disturb my basic functions, I had a word with a tech advisor and its apparently an issue with pretty much all the devices out there. I was extremely happy because it worked at a perfect sync, such laptops were missing for android phone users but when it came to using it like a laptop the device will make issues. This was when I just used zoom and Microsoft teams, I don't know what will happen if I used 6 to 7 gb of the ram
But if the screen issues wouldn't happen, this laptop was a dream come true.

[nickster624]

I am also having a very difficult time with the glitching of the screen but also with a bit of lag waiting for other programs to load. I have windows 11 installed but I had the same issues when windows 10 was installed too. I'm this close to returning this laptop for a different set up all together. 

[gia1]

I've had this problem several times as well. When I close the laptop, the issue stops, but it's bothersome. It's really unfortunate because I love this laptop and would like to keep it if not for this problem.

[Georgine]

Hi, We suggest you to get the device examined by the authorized service technician to determine the root cause of the issue. https://www.samsung.com/ca/support/service-center/

[BlueBear]

Hello everyone. I had both issues: distorted screen and screen flickers/ goes black. I managed to find a solution.

After looking through dell and Lenovo's forums, I figured that the cause of error were intel graphics driver updates and not from samsung's side.

I did factory reset and I DID NOT UPDATE the intel driver. My laptop has not distorted and the screen has not flickered since. I am running on intel iris xe update 27.20.100.9415.

In addition, I have panel self refresh enabled and it does not cause any issue. It only has been 2 days but it was occurring every 30min - 1h. You guys should try it too.

[Samsung_TZBfPX6]

Hi there...How do you get the Intel Iris XE update from not further updating?