Original topic:

Pin not working

(Topic created on: 12-04-2022 07:16 PM)
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PP_18
Beginner Level 2
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Galaxy J

Hello, 

 

Can someone please suggest how to unlock my samsung galaxy j7 max phone. Hard reset not possible. 

It's not recognising the correct pin and even after entering the pin multiple times, it just states, wrong pin and doesn't give the option of forgot pin or even the notifications to try after few seconds. 

 

Can someone please suggest, it's my mothers phone. 

 

 

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4 Comments
RedDogRabbit
Expert Level 5
Galaxy J

Try Samsung Find My Mobile to unlock it.

4 December 2022 224545 GMT-0500.png

Galaxy J
If the writer has it enabled, then will work.
Helenna
Moderator
Moderator
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Galaxy J

Hi, as suggested by RedDogRabbit you can try to unlock your device using Find my Mobile.

To do that, please check that if the remote unlock option is turned on.

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