Original topic:

5g android 12

(Topic created on: 01-18-2022 03:20 AM)
Jeremy
Active Level 1
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Galaxy Note
So I am from Canada and just got the new update and I was hoping it would fix the issue where I have never seen 5g from Telus.. not once have I seen the 5g logo but I am supposed to be set up for it according to Telus. Any suggestions?
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3 Comments
RedDogRabbit
Expert Level 5
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Galaxy Note

From Canada, but are you in Canada with Telus?

Check in Settings > Connections > Mobile Network > Network Mode to see if it's set to "5G / LTE.."?

If it's not Click on the Network Mode to change it to 5G/LTE..

Either that or your location isn't getting 5G from Telus, ie: If you're in the boonies. 

waqqas31
Active Level 5
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Galaxy Note

There are 3 (sometimes 4) things you need to access 5G:

1. Your plan needs to have 5G-enabled (it is not implicit). 

2. Your phone needs to have 5G enabled, and have the correct 5G bands/frequencies.

3. You might need a new SIM card.  

4. You need to be in an area with 5G coverage.  I have seen little pockets in the middle of 5G coverage areas with only LTE.

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Jeremy
Active Level 1
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Galaxy Note
Yeah I have a new sim I have it enabled and I have been in lots of 5g covered areas but never seen it pop up
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