Teoprogman
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11-24-2019 04:26 AM in
Galaxy NoteOn my Note 9, after an update, the fingerprint reader just stopped working.
Anyone has had the problem?😕
6 REPLIES 6

Shaggyskunk1BLM
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11-24-2019 04:33 AM (Last edited 11-24-2019 04:33 AM ) in
Galaxy Note
Nope - But try this - Remove all your Finger Prints & Add them back - You could also check in the Diagnostics here on the Samsung Members app - Can't remember if there's a Diagnostic for the FP scanner on the back of your device - Reboot if you haven't already 🐧
Teoprogman
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11-24-2019 07:18 AM in
Galaxy Note
Thanks, but it doesn't work. It's as if the FP scanner doesn't respond at all. And if I try to go to my FP settings, it tells me that there's an error, and to reboot...which I did many times!

Shaggyskunk1BLM
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11-24-2019 07:53 AM in
Galaxy Note
Well then it sounds like a hardware issue - Probably need to take your device to an Authorized Samsung Service Centre 🤞🐧
Cassidy
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11-24-2019 09:14 AM in
Galaxy Note
this is probably because you don't remove ALL FINGERPRINTS before updating your device like it was suggest by Samsung
GG2
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11-24-2019 11:33 AM in
Galaxy Note
j'ai jamais effacé mes emprunts avant une mise à jour et jamais eu aucun problème. Je savais même pas que c'était suggéré par Samsung

Shaggyskunk1BLM
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11-24-2019 12:30 PM in
Galaxy Note
@ GG2 Je n'ai pas vu la suggestion de Samsung non plus et je n'ai jamais eu de problèmes avec le scanner FP après un OTA 🐧
