About fingerprint reader

[Teoprogman]

On my Note 9, after an update, the fingerprint reader just stopped working. 

Anyone has had the problem?

😕

[Shaggyskunk1BLM]

Nope - But try this - Remove all your Finger Prints & Add them back - You could also check in the Diagnostics here on the Samsung Members app - Can't remember if there's a Diagnostic for the FP scanner on the back of your device - Reboot if you haven't already 🐧

[Teoprogman]

Thanks, but it doesn't work. It's as if the FP scanner doesn't respond at all. And if I try to go to my FP settings, it tells me that there's an error, and to reboot...which I did many times!

[Shaggyskunk1BLM]

Well then it sounds like a hardware issue - Probably need to take your device to an Authorized Samsung Service Centre 🤞🐧

[Cassidy]

this is probably because you don't remove ALL FINGERPRINTS before updating your device like it was suggest by Samsung

[GG2]

j'ai jamais effacé mes emprunts avant une mise à jour et jamais eu aucun problème. Je savais même pas que c'était suggéré par Samsung

[Shaggyskunk1BLM]

@ GG2 Je n'ai pas vu la suggestion de Samsung non plus et je n'ai jamais eu de problèmes avec le scanner FP après un OTA 🐧