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11-14-2020 11:28 PM in
Galaxy NoteHi
After a recent update I found out air actions for the S PEN don't work.
The pen is connected and the button works. I can write notes and use the button for erasing them. Also in the settings, it says my pen is connected and 100% charged. But when I try to use the Air actions, like single press button to take picture, or double press to change camera, they don't work.
I tried the below that I found through search:
1- clearing cache partition
2- reboot in safe mode
3- Reset pen
4- Phone restart
5- Removing cover
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11-15-2020 12:20 AM (Last edited 11-15-2020 12:21 AM ) in
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11-15-2020 12:27 AM in
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11-15-2020 06:45 AM in
Galaxy NoteHi aliatrvash, Please make sure your device software is updated to the latest version. To download an update, you must be connected to the internet.
If the button on the S Pen is pushed below the surface, then the S Pen is damaged and must be replaced.
If you are still experiencing the issue, I suggest you to please backup your data and perform factory reset on your device and check if the issue is resolved.
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11-15-2020 10:12 AM in
Galaxy NotePen button is working for writing and selecting items on the screen. it doesn't work for remote actions.
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11-15-2020 09:30 AM (Last edited 11-15-2020 09:32 AM ) in
Galaxy NoteAre you sure you have selected those actions in the Air Command section ?
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11-15-2020 10:13 AM in
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11-15-2020 11:34 AM in
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11-15-2020 11:37 AM in
Galaxy NoteThanks GG2.
Hi aliatrvash, Please backup your data and perform factory reset as suggested by @GG2 and check if the issue got resolved.
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11-22-2020 01:28 PM in
Galaxy NoteHi aliatrvash, Is the issue got resolved? If you have successfully resolved the issue, you can share the resolution or accept the comment that helped you resolve the issue as solution and help other users who may experience the same issue.