Before I'm using note 10plus to play pubg mobile, but after the software update the fps dropped and Samsung didn't do anything same issue with my s6tab. And Now I purchased note20 ultra 512gig, hoping to experience smooth gameplay, and still same problem after the pubg update 1.0 the fps dropped again. I don't know if Samsung want me to stay or go and this would be my last Samsung phone. 😔
If you're experiencing it on multiple devices. Then it's a developer issue. My guess is that since Fortnite is taken off from the Play Store, Pubg probably seen increase online players and is hitting their servers, so they have to lower down the quality. Contact the developer through the playstore to get the exact reason why.
Hi dinx, Please go to in-game settings and set the graphics to smooth, framerate to high and check if you are still experiencing the issue. Also, Please close any applications that might be running in the background while playing the game.
Hi dinx, Please try unlinking your facebook account from your PUBG profile. Now check if there is an issue that you are experiencing before. Please try it and let us know about the issue.
Please try reinstalling the application and check if that resolved the issue.
Did you try performing wipe cache partition? If not, I recommend you to perform it.
If the issue still persists, then please use the link to generate the error report from Samsung Members app so that our team can review the Log Files and will get back to you.
In step 5, please select "Application" category.
In step 6, Please check "send the system log data".
