Original topic:

I could not find my purchases

(Topic created on: 09-27-2020 12:44 AM)
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Oubeda
Active Level 2
Options
Galaxy Note
Hi, About two years ago I purchased an app with my old galaxe note 8. Now I renewed my phone to a Galaxy note 20 ultra. I searched the store for the app that I had previously purchased but couldn't find it. Does this mean that I cannot use my old phone purchases for my new phone?
11 REPLIES 11
mytech
Expert Level 3
Galaxy Note
Make sure you are logged in with the same account 👍
It could possibly be that the app is not available anymore 🤷 what app is it?
If you still have your old device you can back up that app and install it on your new device 🤙
Oubeda
Active Level 2
Galaxy Note
Thank you. Yes, I am sure to log in with the same account. My old phone is not available to me anymore. The app I've been using is Favorite Contacts Pro, developer name EHZ Studios.
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keagan
Moderator
Moderator
Options
Galaxy Note

Thanks mytech.

Hi Oubeda, Please try the resolution provided by @mytech and also please let us know the app you are looking for.

Oubeda
Active Level 2
Galaxy Note
Thank you. Yes, I am sure to log in with the same account. My old phone is not available to me anymore. The app I've been using is Favorite Contacts Pro, developer name EHZ Studios.
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Vic20
Active Level 10
Galaxy Note
Have you viewed under My apps and games > Library? All apps you purchased and installed in past devices should appear here. Even discontinued or incompatible apps should appear here. If there is no install button beside the app, that means it is either discontinued or incompatible with the device. You may need to contact the dev about it.
Zaptor
Active Level 6
Galaxy Note
Did you buy from Google play store or Samsung galaxy store? Either way, make sure you are logged in with the same account.
Oubeda
Active Level 2
Galaxy Note
Thank you for your response, I bought the app from the Samsung Store, I did not find it. I think the developer has removed the app and lost its price 😂😂😂😂
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PigFarmer
Active Level 10
Galaxy Note
Oubeda ..... any past app that was installed in previous phones and not installed on the Note 20 Ultra would be in Google play>My Apps & Games>Library. Exactly what Vic20 suggested. 👍
Oubeda
Active Level 2
Galaxy Note
Thank you for your response, I bought the app from the Samsung Store, I did not find it. I think the developer has removed the app and lost its price
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