Could use some help. I bought an unlocked note 9 512gb over a year ago. Was under a carrier that didn't support RCS at the time. But when I switched carriers I saw the pop up to link my number but was setting up my voicemail at the time and I've never been able to get the pop up to show since. I've tried factory resetting my device as that's what Bell has said to do. And samsung seems to push me over to them.
Is there anyone who might be able to walk me through getting my RCS set up? I'm fine resetting the phone if need be just tell me ahead of time so I can back it up with smart switch. I'm with Bell they have said its active on my account I just cant get it on the phone.
so quick update. samsung sent me to the local repair shop. they found that the sales code was locked to a different carrier. they changed the sales code and now everything is working (wifi calling, advanced messages, etc)
