Original topic:

Note 10 plus - Camera voice activation not functioning when Motion Photos turned on

(Topic created on: 02-09-2022 01:13 PM)
466 Views
corporatei
Active Level 3
Options
Galaxy Note

For Samsung Note 10+, after upgrading to Android 12, in the camera mode, upon trying to activate the voice control when the motion photos is turned on, the voice control does not work properly and does not function properly.  It may need a few tries before it actually works.  The voice control is to activate the shutter.  It also makes a different kind of shutter noise when it does take a photo.

0 Likes
8 REPLIES 8
Galaxy Note
Since you have upgraded from Android 12, try Wipe Cache Partition first.

- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partition
- press power key to confirm
- click yes
- click reboot system
0 Likes
Reynaud
Moderator
Moderator
Options
Galaxy Note

Hi, we suggest you to follow the steps suggested by Tallman, thank you Tallman.

0 Likes
corporatei
Active Level 3
Galaxy Note
I have done the cache clear at the recovery and tried again and yet it still has a different shutter sound compared when the motion photos is turned off.

Also can you recap what does wipe cache partition do?
0 Likes
corporatei
Active Level 3
Galaxy Note
After wipe cache and trying camera app, it is able to respond to voice activation shutter in both motion and non motion photo, but the shutter sound is different in the motion mode
0 Likes
Reynaud
Moderator
Moderator
Options
Galaxy Note

Hi, we suggest you to try factory reset and check if the issue persist.

Important: Please make a backup and save all information you need before factory reset, otherwise your personal information may not be recovered.

Here are the steps to backup your data: Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now. Backup from Google account--Apps > Settings > Backup and reset.

Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.

0 Likes
corporatei
Active Level 3
Galaxy Note

Now it seems there is a delay in taking photos when using the voice control.  It seems to take more than 2-3 secs before it will take a photo.  In the past, it takes less than 0.5 secs.  This is after the upgrade to Android 12.

0 Likes
Reynaud
Moderator
Moderator
Options
Galaxy Note

Hi, do you still have the issue even after performing factory reset?

0 Likes
Abbies
Beginner Level 2
Galaxy Note
My Samsung Note 10+ touch screen is not working properly, it works off and on I have to use the pen most of the time, not sure why. I need help.
0 Likes