note 20 ultra 5G ultrasonic issues

[Tdq]

my fingerprint scanner doesn't work..I literally got the phone yesterday..can anyone help me with this? I also have a screen protector installed 

[mytech]

Under settings search "touch sensitivity", turn it ON! it sometimes helps when using a case/screen protector on your device 🙃
Not totally sure this helps on your device bc all the screen protectors and cases I've bought work ok 🤷

[defconphil]

when you add your finger print, do the same finger twice. it works so much better

[keagan]

Hi Tdq, Is the Fingerprint recognition not working properly or not working at all? Are you using a Samsung-approved screen protector?

Along with the suggestions provided by our Samsung members, you can also try re-adding the fingerprint. The fingerprint sensor works best when covered by your entire fingerprint.

[Linc]

are you using film or glass screen protector? most reviews says that glass screen protector doesn't work well with the fingerprint sensor.. but still you can try turning on the touch sensitivity option like what @mytech suggested then reset your fingerprints..

[meep]

note 20 has a screen protector already installed. take yours off