Original topic:

Note 20 ultra keeps on restarting

(Topic created on: 12-11-2022 10:52 PM)
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Guri07
Beginner Level 4
Options
Galaxy Note
Since android 13 update note 20 ultra keeps on freezing and rebooting 
Anyone else facing the same issue ?
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4 REPLIES 4
RedDogRabbit
Expert Level 5
Galaxy Note

Try Clearing Cache from Recovery. 

I'd just Backup with Smart Switch & Factory Reset.. but that's me. 

 

TBone
Expert Level 2
Galaxy Note
Ya after the one u.i 5 update I did a back up and factory reset then restored. Everything works much better now.
Helenna
Moderator
Moderator
Options
Galaxy Note

Hi, we are sorry to hear that your'e facing this issue after the software update. We request you to perform Wipe cache partition on your device. 

Follow these steps to troubleshoot this issue.

1.Turn off the unit.

2.Press and hold the volume up button and press and hold the on/off button. When the Android logo is displayed, release all keys ("Installing system update" is displayed before displaying the Android system recovery menu options).

3.Press the volume down key repeatedly to highlight "wipe cache partition".

4.Press the Power key to select. Press the Volume Down button to highlight "Yes" and press the Power button to select. When the wiping of the cache partition is completed, "Reboot System Now" is highlighted.

5.Press the Power button to reboot the unit.

If wipe cache didn't work for you, please perform back up and factory reset by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/how-to-transfer-and-backup-data-using-smart-switch...

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Guri07
Beginner Level 4
Galaxy Note
Alright ! I have cleared the cache lets see how it goes now otherwise i will try factory reset then
Thanks for the help guys 👍