I've recently started getting a faded green screen with horizontal stripes. It was happening occasionally, usually the screen was perfect. I just figured out how to replicate:
Turns screen off using power button. Turn it back on within a few seconds (using any method, power button, fingerprint, etc): screen is green
Turn screen off using power button. Wait more than 5 seconds. Turn it on: screen is fine
Has anyone experienced this? It happens in Safe Mode. I've tried the other usual fixes, except doing a full factory reset.
Hi, please try backup and reset and check for the updates, reset your device after a backup of the data. Otherwise, it will erase all the data. Get back to us with the results.
Here are the steps to backup your data:
Backup from Samsung account--Apps > Settings > Cloud > Backup > Select the data > Back up now.
Backup from Google account-Apps > Settings > Backup and reset.
Here are the steps for factory reset, settings>>General management>>Reset>>Factory data reset>>Scroll down to the bottom and tap on Reset>> Delete All.
If the issue still persists, we request you to get it serviced. Reach out to Text We Care (932 273) or live chat support by using the link below and they will let you know with the available options. www.samsung.com/ca/livechat. We are available 24/7.
Hi, we suggest you to get the device repaired. Reach out to Text We Care (932 273) or live chat support by using the link below and they will let you know with the available options.www.samsung.com/ca/livechat. We are available 24/7. For In-warranty: If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
For Out of warranty: For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
I got this issue as well after latest update from Samsung. Not sure why but please samsung fix this issue. I love my note 9 and don't want to get the new one. Don't make your die hard fan switch to other brands.
