Note 10 Lite - Green video calls after UI 5.1 update

[Hugo-Trifocals]

Hey,

I've got a Note 10 Lite, and after the latest update to One UI version 5.1, my video calls turned green, just the color green. It's a bit like the Hulk but not as fun.

WhatsApp and Messenger show my camera and others' cameras working, but they only see a green screen. 🟢

Oddly enough, when I use the camera app, everything's fine. I can take photos and record without a hitch.

Here's what I've tried so far:

1. Wiping the cache partition.
2. Cleaning up all app settings.
3. Making sure all my apps are up to date.
4. Made sure there's no video call effects on

Could you work your magic and help me exhibit my kids to their relatives? 🙏

Thanks a million!

Best,
Hugo

[Leeson]

I'd recommend putting your phone in safe mode and trying it out again. If the issue stops then it's ont of your downloaded apps that's causing the problem, then you just need to find which app and Uninstall it

[Leeson]

https://youtu.be/yxah_OUy840?si=M9CWUGx-YRAjS1gD

[Leeson]

Here's a tutorial on how to do that

[RedDogRabbit]

Booting into Safe Mode will disable all 3rd party apps, so if WhatsApp & Messenger aren't System Apps, they won't be able to see if Safe Mode solves the green screen issue.

[RedDogRabbit]

I'm not sure if this will work, but open WhatsApp Settings & go to Video Settings - If you have anything like "Video Mod" (not Mode, but "mod") Toggle it OFF and check? 

[Helenna]

Hi, just to confirm after performing the device in Safe mode are you still facing the problem ?

[RedDogRabbit]

Safe Mode will disable all 3rd party apps, so if WhatsApp is a 3rd party app, you won't know if Safe Mode fixes it. 

WhatsApp is almost certainly a 3rd party app. 

[Hugo-Trifocals]

I gave it a shot, and safe mode indeed disables WhatsApp. So, unfortunately, I can't tell if the issue is still there while in safe mode.

Any other suggestions? Thanks for your help!

[RedDogRabbit]

This is using WhatsApp Camera? (I've never used WhatsApp, so I don't know if it uses it's own or not?). 

Have a look at the link below:

https://www.askmefast.com/Why_my_whatsapp_video_turn_green_screen_when_my_friend_viewed_it-qna746179...

Other than that, the only other thing that you can do yourself, would be to Factory Reset and see if that fixes the issue for you?