Original topic:

PenUp won't save my drawing!!

(Topic created on: 08-11-2022 03:03 AM)
IfNotMe
Active Level 2
Options
Galaxy Note
I worked for hours on my drawing tonight. Earlier the same thing happened. After working on my drawing for a very long time, I wanted to save it but when I clicked on "save" I received a message that stated "try again. Unable to save changes". No matter how long I waited before trying again, I received the same message. I finally just discarded all of my hard work. I had to start all over again. 

I was later, able to save my new work and all seemed fine, but just now, the problem returned. Once again, my hard work can't be saved. I never had this problem before. Please help. Thank you.
0 Likes
4 Comments
SnowCat19
Options
Galaxy Note
Hello @IfNotMe I'm so sorry to hear that all your hard work in hour drawings was unable to be saved. I can only imagine how long that must of taken you.

What device are you using and what version of PenUp. Please check if there are any updates available. Also if you have finished your drawing but unable to save, I would take a screenshot so as lease it's saved that way...just won't be able to edit again in Penup but it is a temporary work around to save your work.

You can also try to clear the cache and data for the PenUp app
0 Likes
LiamMayhew
Beginner Level 2
Options
Galaxy Note

I was having a similar issue and deleting the data and cache deleted all of my drafts even after I signed back in. Not helpful.

0 Likes
Axton
Moderator
Moderator
Options
Galaxy Note

Hi, As suggested by Snowcat19, please check if there is any update available for the app and also perform clear cache and data for the app.

0 Likes
Billyebob
Beginner Level 2
Options
Galaxy Note
I got the same probleme, the app do not save the work but my drawing is save in my phone but i cant take back the same drawing in the penup app because now the picture is to big to fit
0 Likes