Original topic:

Camera issue S24 Ultra

(Topic created on: 03-03-2025 10:24 AM)
206 Views
invisiblealex
Active Level 1
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Galaxy Note
Every update makes camera worth. I am not kidding. Since I bot a flagship I expected to get the best quality ever. But I got a mid range phone. Why do I have a mess of pixels? 

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That was UI6.0 update. We have x5 zoom it is not x100.. 
In December we hot UI6.1 update and x100 became unusable, as for me

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At the same time, my wife's phone Vivo x100 Ultra has significantly better and crisp images at x100

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I know that their sensor is much more advanced (HP9 and we have HP2SX), but all updates bring to S24 Ultra just more issues.
I feel like that the last one time I got a flagship. We are waiting the camera update since the beginning 

6 Comments
Nabeel000
Active Level 4
Galaxy Note
Turn off optimization for camera photos
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invisiblealex
Active Level 1
Galaxy Note
I did, of course I did. They become less processed, but 10 times more blurry. But before the very first update AI optimization worked significantly better
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Helenna
Moderator
Moderator
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Galaxy Note

Hi invisiblealex,

We're sorry to hear that you're experiencing camera issues after the latest update on your Galaxy S24 Ultra. To help resolve the issue, please try the following troubleshooting steps:

Clean the Camera Lens – Ensure there are no smudges or dust affecting image quality.

Reset Camera Settings – Open the Camera app > Tap Settings (⚙️) > Scroll down and select Reset settings.

Disable Scene Optimizer & Auto HDR – Navigate to Camera Settings and turn these options off.

Test in Safe Mode – Restart your device in Safe Mode to check if any third-party apps are interfering.

Submit an Error Report – If the issue persists, please report it via the Samsung Members app by going to Support > Error Reports > Camera and attaching sample photos.

We appreciate your patience, and our team is actively monitoring feedback to improve the experience.

Thank you.

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invisiblealex
Active Level 1
Galaxy Note
Of course, lenses are clean, wiped all settings, but it did not work. I also installed another one App to take a photo, and it has mute better quality especially for RAW (you have a lot of topics where people discuss that). It just comes down to Samsung's software 🔥 we are waiting for 1 year to. I only now got why did Samsung promised 7 years of support. They are not going to fix
Please transfer this topic with my photos to the report's group.
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Fatwa
Active Level 9
Galaxy Note
I think your camera is defective.
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invisiblealex
Active Level 1
Galaxy Note
It was ok before all updates. I would like to say, it was better out of the box🔥
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