Samsung Messages Help

[KWG709]

Samsung Messages app is very inconsistent for RCS chat. Myself and SO both got brand new Note 20 Ultras with Telus, messages only send as chat half the time, all other times they send as SMS. Settings are identical on both devices, with RCS activated through the Messages app settings. Google Messages seems to work fine, but would prefer the native app. Looking for any suggestions.

[Valeriya]

Hi KWG709, Please use the Samsung Members app to generate the error report by using the below link so that the team can review the Log Files.

In step 5, please select the "Application" category.

In step 6, Please check "send the system log data". https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

[KWG709]

The link lead to a generic support page, but I think I got the gist of it. Submitted an application error report from Samsung Members with a description of the issue.