Hi have issue with samsung pass
it ask me to sign in and i do it ask for password and it accepts then when i try to use or save a new password or set up an app like samsung pay it asks to confirm password however it will not accept the password again.
i have trierd resetting password and this does not work please help
Hi Lyiacus, could you share the model number of your device through DM? Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members)>>send a message.
Also, try the suggestion provided by RedDogRabbit and get back to us with the results. Thank you for the response RedDogRabbit.
Pretty sure that it's okay to publicly post the model number of the device.
What's NOT okay is to post personal information, Order numbers etc OR the device's IMEI, serial number etc.
Settings > Apps & click on this to show System Apps (otherwise you won't see Samsung Pass) Toggle this to show system apps & search for "Samsung Pass" & click on it, then scroll down to Storage & click on it. You'll see the options to clear cache & data for Samsung Pass here.
Hi, We request you to register an Error Report from the Samsung Members app by attaching the system logs.
Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.
The error report it will be reviewed by the appropriate country support team associated with his Samsung account email address which was configured in Samsung Members, they will help further.