Jeru_B
Beginner Level 3
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08-03-2020 11:48 AM in
Galaxy Note
Issue 1. After the last software update for the galaxy note 9, my phone automatically turns off when not in use or when the screen is off.

Issue 2. The weird thing is, the led light keeps lighting, most of the times green light like I have a notification.
Issue 3. The bluetooth wouldn't turn on, it takes about an hour to turn on, I can't even use my galaxy buds anymore.
Plus: I went to Google the problem and found out a lot of note 9 users are having the same issue, it stops when the fingerprint sensor is deactivated. What seem to be the problem ?
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CHMultimedia
Expert Level 5
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08-03-2020 11:56 AM in
Galaxy Note
This screenshot depicts an issue unrelated to the latest update. Anyway, the version to which you are referring was pulled due to issues, and there's a fixed version scheduled to be released tomorrow

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08-03-2020 12:03 PM in
Galaxy NoteHi Jeru_B, Did you perform wipe cache partition? If not, please perform wipe cache partition and let us know the result.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
