Hi Jodit, Did you pre-order the phone from the Samsung website?
If yes, please let us know the order number.
Hi Jodit, As per the tracking numbers 395789184199 and 395789183115(Phone and Buds live), they are already delivered.
Hi Jodit, We have double checked with the order number and see that you did not use the code when you place the order. We request you check with the team who provided the code to know the validity and can use it for your future purchases.