Original topic:

Total data usage far exceeds the usage of each app added up - Note 10

(Topic created on: 01-28-2020 10:25 AM)
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palmerrc2
Active Level 1
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Galaxy Note

I have googled this problem, and it seems I'm not alone, but I want to post here to hopefully get some developers attention.

I just recent purchased a Note 10+ and have gone through and restricted my apps from using background data. However, when I view my data usage, it says that I've used a total of over 1GB in less than a week. When I add up all of my apps individually, I'm less than 500MB.

If I view my data usage on my carrier webpage, it says that I've used over 1GB as well, so the total data usage is correct.

Why is there such a large discrepancy between my apps usage and my total phone usage, and why is is so much higher?? I have hardly used data, and only have 4GB a month.

 

Also, I have read that uninstalling and reinstalling will wipe away any data/usage stats, but  I haven't done that yet, so that is out.

 

I am using Android 10 with UI version 2.0.

10 REPLIES 10
Challenged
Beginner Level 4
Galaxy Note
Samsung help tells me there is no problem reported. So I guess I'm the only one.
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