Total data usage far exceeds the usage of each app added up - Note 10

[palmerrc2]

I have googled this problem, and it seems I'm not alone, but I want to post here to hopefully get some developers attention.

I just recent purchased a Note 10+ and have gone through and restricted my apps from using background data. However, when I view my data usage, it says that I've used a total of over 1GB in less than a week. When I add up all of my apps individually, I'm less than 500MB.

If I view my data usage on my carrier webpage, it says that I've used over 1GB as well, so the total data usage is correct.

Why is there such a large discrepancy between my apps usage and my total phone usage, and why is is so much higher?? I have hardly used data, and only have 4GB a month.

Also, I have read that uninstalling and reinstalling will wipe away any data/usage stats, but  I haven't done that yet, so that is out.

I am using Android 10 with UI version 2.0.

[Cassidy]

Hi @palmerrc2

This seems being a Android 10 bug, please refer to this post  to check if it has been report..

https://r1.community.samsung.com/t5/Galaxy-Note/Vos-Bugs-Android10-One-UI-2-0-NOTE-10-FR-EN-Which-bu...

[CHMultimedia]

There's a thread here talking about this. I'm working on a workaround, which is not the best solution but seems to be the only workaround possible

[palmerrc2]

Thank you very much for your replies. if there is any workaround please let me know!

[CHMultimedia]

https://www.chmultimedia.ca/post/oneui2-s10-mobile-data-usage-exceeds-app-total-data-usage-oneui2-s1...

[Vic20]

Also send feedback reporting this issue in members app. I've sent screen shots and generated error logs to Samsung for review.

[Vadidian]

Where do I report this to Samsung? I can't get through to any chat line or otherwise? I now am showing 7.4 G usage but have only used 1G according to total of all applications. Costing me a fortune in Data. Class Action?

[palmerrc2]

Thank you all for your help. tho downgrading a brand new phone to Android 9.0 isn't the most ideal, it may just have to suffice if my data gets out of control.

[Vadidian]

Glad to read this post. My first month with my Note 10 plus. Data usage total is 6 G for two weeks. The total of all the individual application data usage is 1 G. Who do we notify? This is absurd. Costing me a fortune here in Canada. When will Samsung fix? Thanks.

[Vic20]

When you open Members app, at the bottom, tap "Get help", tap "send feedback" and then tap "error report".