I am having difficulty charging my phone. The charger is about 2 months old because the old one stopped working.
This new one worked quite fine until today, no matter what outlet I put it in, it gives the impression for one second that it will charge and then doesn't. What do I do? I've trying all day.
It sounds frustrating when your phone won’t stay charging, especially after replacing the charger recently. Here are some structured steps you can try to narrow down the cause:
Inspect the cable for bends, frays, or loose connectors. Even a small break can interrupt charging.
Try a different cable with the same adapter, or a different adapter with the same cable, to see which part is failing.
Test with another outlet (which you’ve already done) but also avoid extension cords or surge protectors temporarily.
Check the Phone’s Charging Port
Look inside the port with a flashlight. Dust or lint can block proper contact.
Clean gently using a soft brush or compressed air (avoid sharp objects).
Check for looseness: if the cable wiggles too much inside the port, the port itself may be worn or damaged.
Software & Battery Settings
Restart the phone to clear temporary glitches.
Safe Mode test: Boot into safe mode to rule out third‑party apps interfering with charging.
Battery health: If your phone has a battery health option in settings, check if it reports issues.
Rule Out Hardware Issues
Try another charger entirely
If the phone charges fine with another charger, your current one has failed.
If no charger works, the issue is likely with the phone’s charging port or battery.
On Samsung devices, you can run a diagnosis to check the health of your hardware and software. Samsung provides built‑in tools through the Samsung Members app and device settings. Here’s how you can do it:
Open the Samsung Members app (pre‑installed on most devices).
Tap on Support at the bottom.
Select Phone diagnostics or Interactive checks.
You’ll see a list of tests (battery, screen, sensors, charging, network, etc.).
Run the tests one by one to identify any issues.
Since you’ve already tried multiple outlets and the issue persists after trying with all the above steps, we recommend visiting a Samsung service center so a technician can test the port and battery.
Update: I ended up finding a computer and it charged. Fast charge didn't work though. It took 2 hours to charge. Fast charge hadn't worked since November 16.
Today, the battery got down to 1%. When I plugged it in, fast charging worked.
