Original topic:

WiFi Calling Turning Off?

(Topic created on: 09-20-2020 09:01 AM)
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acheney1990
Active Level 7
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Galaxy Note
I'm with Telus and my Wifi calling keeps turning off in settings every couple days by itself. Ask me to set it up again. When I first got the Note 20 Ultra this didn't seem to be an issue. Anyone else having the same issue? 
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7 Comments
keagan
Moderator
Moderator
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Galaxy Note

Hi acheney1990, Make sure you have good Wifi signal strength and power-saving mode is toggled off. I also suggest you to reset Network settings. If you are still facing the issue, please contact the carrier and let us know their response.

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Cassidy
Expert Level 5
Galaxy Note
in fact, the first person you should ask is your provider...
https://www.telus.com/en/qc/support/article/wifi-calling-terms-and-conditions
Cooey
Beginner Level 2
Galaxy Note
samsung A70 doing the same with Koodo, switched DNS servers to Google's on my router and wifi calling still drops out randomly and wants me to set up again, day or two later and will work again on it's own.
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keagan
Moderator
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Galaxy Note

Hi Cooey, Did you contact the carrier about this issue?

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OlytheGoalie
Active Level 6
Galaxy Note
Hey there acheney, this was also happening on my Note 20 Ultra and now on my Fold 2 except far more often than yours seems to be. mine is happening 5 or 6 or more times a day and to top it off I live in an area where Telus coverage absolutely **bleep** and need wifi calling just to make and receive calls. I have contacted Telus and they of course blame it on Samsung and it's software...I do not know what to do next??
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keagan
Moderator
Moderator
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Galaxy Note

Hi OlytheGoalie,

If possible, please try using a different carrier with good network coverage in your area and check if you have a similar issue.

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bigfoote
Beginner Level 2
Galaxy Note
I'm having the same problem i'm with koodo.
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