Hi YourGranddaddy, I understand your situation. It is the procedure to claim the offer when you pre-order Z Fold 4 device. Do not worry, you will get the refund for the cancelled pre-order. Also, please check for the confirmation email in Inbox, Spam, Junk folders.
Finally received confirmation email for cancellation and another for refund that will be processed within 24 hours. But I lose the $100 voucher as they won't give me another one... What a bad move from Samsung... I'll still order it again though with Samsung Care+ when I receive the refund.
I did call but the guy who I talked with left me with a distasteful experience. He says that it's too bad for me but that's how it is as I already redeemed the voucher. I'll try later on the chat as they seemed more professional than the call center even if they spammed on trying to get you to order something.
I'd call / chat back & ask to speak to a supervisor, and let them know that you are recording / keeping copies of the everything.
Of course as you have undoubtedly already done, explaining what happened, and that Samsung declining to honour the Pre-Order perks is disingenuous, dishonest, and looks like Samsung is more interested in finding ways to avoid helping their PAYING customers, instead of appreciating them.. Look they KNOW that it's not like you getting something you aren't legitimately entitled to, they just don't want to..
If Samsung's ordering system was more user friendly, then people wouldn't have the distasteful experience that you are having.
Yep. Like RedDogRabbit said, I'd call back and chat again.
Last time I told them I wanted to add/change something on my order and they told me I had to cancel and re-order. I asked them what about my pre-order promo codes. I'd lose them too if I had to cancel and re-order and it shouldn't happen because their system is so old that it can't even modify an order. It's not my fault. It's theirs. Every other site, you can easily modify orders after contacting customers service. And right away, while I was still on the call, they sent me a new promo code to confirm I had gotten it.
