A lesson must be learned from all this - S22 Debacle

[CHMultimedia]

Like many customers, I have received an eVoucher yesterday from Samsung Canada due to the persisting delays on the S22 orders.

Samsung Canada’s main flaw has always been communication. They are even worse than me at communicating critical information. The less said about considering feedback, the better. That has pushed me to leave S Members last year. It is simply dreadful to deal with Samsung Canada. They keep their customers in the dark, retaining important information relevant to them. Being kept in the dark is distressing, which gets expressed by frustration and anger.

Three weeks after the pre-orders were supposed to ship, @Samsung_Ben has issued a post right here to tell everyone about the shipment delays. And lo and behold, the community’s response was frustration and disbelief. This should have been released earlier. Again, Samsung's reaction was excruciatingly slow, enabling the aforementioned distress to grow bigger, setting up such backlash.

His post explains that the S22 series has reached record sales. Fine, that may be true, but doesn’t Samsung Canada keep track of their inventory? If you have sold out all your products, why keep issuing shipping/delivery dates you already know will be missed? Issue far more conservative estimates that you can lengthen well in advance or don't issue any at all! 

This was exacerbated by the CS staff. When a distressed customer comes forth to ask where has his order vanished to when his tracking page says it should have already been delivered, the worst thing to do is keep lying. Telling people “It will ship in 24-48 hours” or “Expect it in 2-3 weeks” when you have no idea yourselves when it will ship rightfully causes further frustration.

And now enter the eVoucher. Had it been announced and released when @Samsung_Ben posted his "Update regarding Galaxy S22 and Tab S8 shipment delays", I do think this would have depicted Samsung Canada as an understanding company, willing to retain its customers. But this voucher was issued weeks later, far too late to have any positive effect. The voucher is now derided as well due to its suboptimal timing. Its low value is also evocated but if it was released at the right time, it would have been perceived as a gentle touch instead of a vicious punch.

What is the lesson to learn here? Samsung Canada, you must do better to communicate with your customers. Much, much better. Communicate proactively, communicate accurately. And please, don’t serve robotic, copy-pasted replies. They're immediately recognisable and only add insult to the injury. Oh, and while you’re there, don’t hesitate to take a look at my long post from last year detailing Samsung Canada’s multiple flaws that also caused many knowledgeable members to flee from your platform.

PS: The Ax3 2022 series is fairly underwhelming.

[nickfloyd]

I would order multiple 25W chargers they on sale for $17.99

[nickfloyd]

Feel bad for you guys , $50 not enough . 😢

[oooOmitoOooo]

WELCOME BACK!

[CHMultimedia]

No, no, this is not a return. I wanted to remind Samsung Canada that this situation could've been avoided if they took notice of my parting post last year. They'll really never learn.

[oooOmitoOooo]

if things don't change, then you'll be returning quite often to remind samsung.... 👍

[CHMultimedia]

I might chime in next time Samsung royally messes up because of their arrogance or when I posted on my blog something of extreme interest that would be relevant here (everything else won't get publicised here) but no, I will not be coming frequently to poke them about it. As you say, that would have me post weekly haha. They clearly don't care though, no mod has bothered to post anything.

Their loss, mods keep spewing false information to people seeking help here, even today in the few posts I've checked. I could've helped but Samsung Canada doesn't care.

[Mark_In_Canada_S22U]

Still, appreciated your words and support!

[Mark_In_Canada_S22U]

If you're like me, and still waiting for your S22 Ultra Pre-Order, and still frustrated with SAMSUNG's bad customer service, head on down to my latest post:

New Update - Day 42 Latest update of Where in the World is my S22 Ultra (Still Not HERE)

Have a great day 42!

Mark

[iFlYSoLo]

Spend a $100 at least to use the $50, that is pretty unacceptable!