Original topic:

After latest S21 update I can not access dowload files

(Topic created on: 12-27-2023 07:27 AM)
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Potsieman
Beginner Level 2
Options
Galaxy S

Hey all.

Appreciate any help. I am defs not tech-savvy.

Anyways downloaded the latest S21 update on Xmas and ever since I can not access my downloaded files via My Files. Everything else in My Files opens fine.

When I click a file in the download folder, My Files immediately closes and I am returned to the home screen.  If I go back to My Files, the downloaded file I tried to access is shown in the 'Recent Files' section but can't be accessed.

HELP!!! I need these files for work and am screwed otherwise.

Cheers!!

4 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Go to Settings > Apps Search for "My Files" Scroll down to Permissions & verify the permissions are Toggled ON. If they are, repeat the previous steps, but scroll to Storage & Clear Both Cache & Data for My Files. Reboot. 

It won't delete what you have downloaded. 

If you're nervous about this, you could download a different File Explorer, ie: Solid Explorer from the Play Store. 

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BondGirl
Active Level 5
Galaxy S
At least once a day I go to settings>battery and device care>optimize and you can also go to your storage and check everything on your phone that is taking up memory.
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RedDogRabbit
Expert Level 5
Galaxy S

There's an old, but true expression in Android.. "Unused RAM, is Wasted RAM". 

Basically RAM is used to keep your phone running fast. When you Clear the Memory in Ram, your device needs to get the files from Flash Memory (more or less). 

Think of a library, the stuff you want access to quickly, is at the front, but if you need something from the archives, it takes longer to get. 

 

Helenna
Moderator
Moderator
Options
Galaxy S

Hi, we would like to ask you that is your issue resolved after performing the above steps ? Kindly confirm us.

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