After the last update (June 2021), the battery on my s10e is draining at record speed. It would usually last at least 2 days prior to the update and now it won't last a single day. I have removed apps I didn't use, I have put it into battery saving mode, turned off mobile data, reduced brightness, nothing helps. I downloaded this update on 3 different Samsung phones and only my s10e is affected this way. Suggestions?
Hi, have you performed the wipe cache partition of the device? If not, please follow the steps below to perform it on your phone and get back to us with the results. Here are the steps for wipe the cache partition of the device: - Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight the wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, the Reboot system now is highlighted.
Hi, have you performed the wipe cache partition of the device? If not, please follow the steps below to perform it on your phone and get back to us with the results. Here are the steps for wipe the cache partition of the device: - Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight the wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, the Reboot system now is highlighted.
You will not lose any of your data or settings by wiping the cache. As for your charging problems make sure you don't have any debree like lint or something in your charging port on your phone
Hi, This procedure clears temporary files from your phone's operating system and cleans up any residual files from apps you have uninstalled, to help your phone run smoothly.
Ok! I will try it.....once I get enough of a charge...it just dropped 10% in the last half hour despite not being used....I'm using my fold2 to find a solution.
Georgine, Thank you! I can't say the s10e is back to where it was before, but it is sooo much better! It didn't die overnight. It only lost about 12% through the whole night. Thank you! Is the procedure the same for the s7 and how do you do it on the fold 2? Is this something that should be done when ever there is a problem like this?
Ok....I have done the wipe cache partition... I didn't see an "installing system update" message, but otherwise I was able to follow your crystal clear instructions. Thank you! I will post again once I have a chance to see if it works.
