Brand new Galaxy S23 Ultra goes on silent

[SunnyHundal]

Hello everyone,

Approximately a month ago, I began encountering a persistent issue with my S21 5G. The problem arises when someone calls, causing my phone to go silent. Despite attempting various solutions, excluding a factory reset, the issue persists. Seeking a resolution, I opted to purchase the S23 Ultra. However, after transferring all my data from the S21 to the new S23 Ultra, I find myself grappling with the same problem.

I've taken several troubleshooting steps, including deleting recently downloaded apps, changing the ringtone, activating safe mode, clearing all cache from storage, and checking Do Not Disturb like hundred times. Unfortunately, none of these efforts have proven successful. Given that this is a brand-new phone, I suspect the issue may be rooted in the software.

I find myself at a loss for solutions, and the frustration is compounded by the fact that this problem is impacting my business. I've exhausted all known options and am reaching out for assistance. If anyone out there can provide guidance, I would greatly appreciate it. This problem is affecting my business, and I cannot afford further losses. PLEASE, if you have any insights, HELP!

[Deeezzyyy]

Hahahahaha 🤣 I appreciate the effort

[infinitey]

sound settings

[SunnyHundal]

@Deeezzyy @RedDogRabbit @Halenna thank you guys. I did the Setting Rest and had to do factory Reset, this time I did not transfer data from the old phone. I followed the instructions as you do on a brand new phone and restored data from Samsung backup and guess what - the f****ng problem still there. This is so frustrating, I am on the edge to go to the dark side and embrace Apple 😪 honestly this is beyond frustrating, this is costing me My business, money. How is this even possible? I did everything I possibly could to fix it on my old phone (S21) and now bought a brand new S23 Ultra and this .... I rather not type. However, I really appreciate all you guys time, idk what else I can do.

[Ray1]

You need to do a factory reset and then try the phone to see if it works properly without restoring anything from old phone or anything from previous setup.

You stated you restored from Samsung backup so could still be restoring your problem from the setup you had before

[SunnyHundal]

It seems to be working now, there was a Routine under "Modes and Routines" that was causing it to go silent everytime someone called. Since I deleted that it is working so far.

[Ray1]

Perfect

If you find it still isn't right please try doing as I suggested

[IamYour]

".UIGalaxyWatch5ZYSH"

[IamYour]

Helenna you should teach me as well