Can't scroll in Samsung Email app

[paulpaul]

S24 Ultra native Email app scrolling problem. Version 6.2.06.0

Everything was working a couple weeks ago in the Samsung Email app (not Gmail, not Outlook) but now I cannot scroll in an email when composing. It does scroll, but as soon as I take my finger off it automatically bounces back to where I was before. Really irritating.

I did clear the cache (Does that ever actually solve anything?) Nothing changed.

Anyone have this same problem?

/paul

[coddy]

That worked for me once. Not the next time :(

[AMavrock]

Have the same issue. Can't see the email I am responding to as I am typing. Will not let me scroll down. Very frustrating

[DanGrant]

Same problem with us. Two Samsung phones, both doing the same thing. S20 and an S24 Ultra. Horribly frustrating!

[natsirk]

Experiencing the same problem too! Tried looking for a fix and found this thread via google. The troubleshooting suggestions didn't work for me either.

[Streetkar]

I have the same problem. I tried all the suggested "fixes" and nothing worked. And, if you try saving your reply as a draft, and then re-open the email, it only scrolls once and then locks up again.

[Wilmapix]

Same here. Today is Sunday Nov 23rd. Must be because of the update that came out this week. 

@samsung please fix. 

[airlandseaman]

I have tried all the recommendations on my s21.  All up to date. No joy. For me the scrolling problem does not occur on a new email. It only occurs when I try to reply to an email I receive.  If I start a reply then save it to Drafts then reopen the draft the problem disappears.

[MBrass]

Same scrolling problem. I spent an hour with the Samsung help folks and after going through all of their potential solutions (deleting cache/data, updates, removing/reloading app, etc, etc) the final recommendation was 'try again later'. I'll try a new app instead.

[Yousuf-Marfani]

Hi there, I experienced similar problem. I would suggest go to apps, then show hidden or system apps and find Android System Webview and uninstall the updates, clear cache and restart. It worked for me like a magic. Please refer to complete guide in the below thread.

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

[paulpaul]

I just tried this solution and it did not work.

Samsung needs to fix this bug. Report in via their bug reporting facility.