Device not connecting to wifi

[rwid]

The device does not connect to wifi at all, the wifi button doesn't even turn on. I have reset network settings, data settings, and done a factory reset.

[RedDogRabbit]

Sounds like it might be a hardware issue. Has the device been dropped etc? 

[Helenna]

Hi rwid,

If the Wi-Fi toggle still won’t turn on after a factory reset, it’s likely a hardware issue with the Wi-Fi chip or antenna. Since you’ve already tried all major troubleshooting steps, we recommend visiting a Samsung Authorized Service Centre so a technician can inspect and repair the device.

You can find your nearest Samsung Authorized Service Centre here:
https://www.samsung.com/ca/support/service-center/

Thank you.