About one week ago I decided to reach out to their live chat and asked what the status of my order was, as it was in processing and in the first stage for 20 days. I spoke to a rep and they told me that my S22U Graphite 256gb is in a Canadian warehouse and I should receive it on the 21st.
It is now the 26th, and I do not have the device.
I'm not even mad about how long this is taking, I'm mad about the fact that they lied to me.
I have pre-ordered exact same model and color and they said the same thing to me. I was promised that I will get the delivery by 23rd or 24th in a worst case however they haven't even shipped it yet. I reached out to them yesterday and they said you will get the delivery in the next week but I am not able to trust them now.
Never ever take what the live chat or customer service representatives say, untill you get Thee email saying it's on its way, and here is your tracking number from the carrier it's just words to keep you happy.
Hi Eliyah04, To view direct message please follow the given steps. Viewing your Direct messages Inbox. 1. On the Members app go to the Community tab. 2. Click on your profile picture and username 3. Click on Direct message. OR Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).
