Original topic:

Duolingo app not working on Galaxy S8.

(Topic created on: 05-22-2024 03:34 AM)
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EC1
Active Level 2
Options
Galaxy S
So, the Duolingo app is not working. When I open it, it gets stuck on the duolingo screen and I won't go to the lesson screen. What could that be?

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10 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Samsung Galaxy S8, or Tablet?

If it's a Galaxy S8, the app requires Android 10 or above to work. 

Is it a new installation, or was it working previously? 

If it was working previously, you could eight Clear Cache for the app, or Clear Both Cache & Data, or Uninstall & Reinstall the app.

 

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EC1
Active Level 2
Galaxy S
It was working previously, so I had to clear the cache.
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RedDogRabbit
Expert Level 5
Galaxy S

So Clearing Cache fixed the issue for you? 

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi EC1, is the Duolingo app working after Clearing the Cache?

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EC1
Active Level 2
Galaxy S
No, it is still not working after Clearing the Cache. It's happening today.
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RedDogRabbit
Expert Level 5
Galaxy S

Then you could Clear BOTH Cache & Data for the app, or Uninstall / Reinstall... Not an app that I use, but it works for me on my S23 Ultra One UI V6.1. 

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EC1
Active Level 2
Galaxy S
Even after I cleared both cache and data and opened it, it works, but then when I try to sign it, it does not work again.
It still gives me the same problem.
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RedDogRabbit
Expert Level 5
Galaxy S

What is the model number of your device, ie: SM-xxxxx? 

What Android / One UI version is running on your device? 

I don't think that it's a device issue though, maybe a permissions, or app issue. 🤔 

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EC1
Active Level 2
Galaxy S
The model is a SM-G950U1
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