Original topic:

eSim issues on S22 after update to android 13

(Topic created on: 05-09-2023 08:57 AM)
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Members_PQYtZVW
Beginner Level 2
Options
Galaxy S

Hi there,

Ever since my phone (S22+) updated to android 13 in Dec I can’t use my eSim.  It worked fine in Nov in the UK but same phone, same eSim in UK in Dec didn’t work. It connected to the network (I could see the 5 bars in the upper right) but no mobile data was available.

Same thing in US in January and recently in Geneva. I’ve tried resetting everything, deleted eSim, etc…  I travel often and one of the biggest reasons I upgraded to a S22+ was the eSim.

Anyone know what’s going on or if there’s a fix?

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2 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi, as you have mentioned that you have tried everything, have you performed factory reset on your device but still the issue is there?

Also, we request you to provide us the model number of your device, so that it will be helpful for us to assist you better.

Thank you.

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haibui20
Beginner Level 2
Galaxy S

yes, i have the same problem. i dont know how fix it 😛

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