Galaxy S23 Ultra

[RedTransfer]

Hi guys,

I'm having issues downloading pdf files from my Facebook feeds with botn the APK & Samsung browser. 

I deleted app and tried again but no luck. My find tried on iPhone 14 and no issues. 

My cousin tried on her Galaxy 22 Ultra no problems downloading the same pdf file. 

I must be missing a setting but went thru FB APK and seems ok. 

I turned off my VPN too. 

[SgtStubby]

Maybe an anti-virus program blocking it

[RedTransfer]

Nope not using antivirus on my phone. I do use VPN but turned it off.

[RedTransfer]

Same file downloaded no problem from my account on Facebook on my cousin's Samsung Galaxy S22 Ultra on same Telus network.

[Tallman]

So, what happen when you tried to download pdf file? Any error message? Anything happened? How it is not able to download?

[RedTransfer]

The blue message shows downloading but file no where in Files.

[RedTransfer]

Pictures I click to download show up no problem in Facebook Gallery folder

[RedTransfer]

Any thoughts on how to fix this issue please? Thank you

[Helenna]

Hi, I request you to please perform "Clear Cache" on the app by using the below information once and check.

From Settings, swipe to and tap Apps. Select the app you want to clear. Tap Storage, and then tap Clear cache.

[RedTransfer]

I cleared cache. Restarted phone. Tried to download same file. Got same message "Facebook Downloading" but file nowhere to be found in My Files.