I pre-ordered a SS22 Ultra and been waiting since March 04th.
It has been a month and a half and no sight of the phone. Been calling customer support twice weekly and was told I can't cancel as part of terms and conditions but this is ridiculous, isn't it?
Best advice is to just wait. You could open up a can of worms by cancelling and then dealing with it shipping and returning it back and not getting your refund because it's in limbo and everything else.
I pre-ordered on Feb 9th, announcement day and didn't receive my phone until March 30th. Many members here also experienced this with the delay as you can find if you do a search on "delays". It's frustrating and we can all relate but the best advice is just wait. It will arrive. It will just take a while.
Hi, We are sorry for the inconvenience caused to you. But if you wish to cancel your order, We kindly request you to contact them and they will help you out to cancel the order. Here's the link to contact online support
I cancelled.. but if you are past the 35 day mark, I say wait..what @macer1 said. I had to call them everyday for 3 days to make sure it canceled or else it would be a headache.
Customer service is garbage. If you search hard enough apparently I think it was the red and blue take 6 to 7 weeks. My blue one is on a world tour may arrive today is 7 weeks for me. They definitely fell short on service.
